FAQ

1. Where do you ship to? We ship to all addresses in the United States, including Alaska and Hawaii. International shipping is not available yet.

2. What are the shipping options and costs? Our US delivery options:

  • Express Shipping: 3–6 business days — $20
  • Free Standard Shipping: 7–14 business days — $0 (free on orders meeting the minimum threshold)
  • Standard Shipping: 7–14 business days — $10 (if below free shipping threshold)

The exact free shipping threshold is shown clearly at checkout.

3. How long does delivery take?

  • Express: 3–6 business days
  • Standard / Free Standard: 7–14 business days

Business days exclude weekends and federal holidays. You will receive a tracking number once your order ships.

4. Do you offer free shipping? Yes! Free Standard Shipping (7–14 business days) is available on qualifying orders. The minimum spend is displayed automatically at checkout.

5. What is your return policy? We want you to love your chairs. Returns are accepted within 30 days of delivery. Items must be in original condition and packaging. Customer is responsible for return shipping costs unless the item is defective or damaged. Large furniture items may have additional return conditions — please see our Returns page for full details.

6. How do I track my order? You’ll receive a tracking number and link via email after shipping. You can also check the status in your SeatvoraHome account under “My Orders”.

7. What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shopify Pay.

8. Do the chairs require assembly? Most of our chairs come with simple assembly instructions. Easy-to-assemble items include tools and step-by-step guides. Fully assembled options are also available.

9. Can I cancel or change my order? Please contact us as soon as possible via email (support@seatvorahome.com) or live chat. Because we process orders quickly, changes are only possible before shipping.

10. How can I contact you? We’re here to help with any questions about our chairs!

  • Email: support@seatvorahome.com
  • Live chat: Available on the website (bottom right) We usually reply within 24 hours, Monday–Friday.